Global Conglomerate


A U.S-based global conglomerate sought to enhance its Procurement and contract management capabilities and consolidate key activities around purchasing, spend management, supplier management and fulfillment, as well as improve issue resolution capabilities. Softtek was engaged to design, implement and operate a global Managed Services solution.

Challenge

Implement a global Buy Desk hub to manage the purchase order lifecycle
Enhance placement of POs, supplier management, fulfilment management to meet customer need dates
Enhance AP issue resolution to avoid early payment discount leakage

Solution

Global team of ~ 200 agents, supporting 15+ languages and covering + 10 time zones
Digitized end-to-end procure-to-pay service owning + 500,000 annual transactions
Vendor onboarding and management
RFQs
Requisition and PO processing
PO fulfillment and resolution
AP issue resolution

Results

Softtek’s Managed Services spend management solution and Buy Desk oversees +$4B USD on behalf of the customer, allowing the sourcing organization to focus on strategic activities.

15%

First-Pass


Yield Management Improvement of 15%

30%

AP Resolution


Improvement of 30%

5-7%

Annual


Productivity Improvement