Global Locomotive and Rail Signaling


A leading provider of on-board and wayside signalling systems and communications solutions for global freight rail and transit industries faced sourcing challenges related to sustaining operations while integrating to its new parent company. Softtek was engaged to deliver a procure to pay solution that could handle the increased volume of transactions without disrupting existing operations. 

Challenge

Focus on strategic activities to achieve savings
Maintain operations during acquisition without disrupting supply chain demand
Manage high volume of transactional end-to-end procure-to-pay activities

Solution

Transition management of transactional procurement activities related to indirect and direct material
Support and Vendor Management
Purchase Order processing
Fulfillment and Receiving
AP Resolution Support

Results

Softtek’s solution achieved outstanding voice of the customer, business and SLA metrics by understanding and executing the client’s business processes and delivering value and high-quality service.  Freed from transactional purchasing activities, the sourcing team was able to focus on business issues.
 

Invoices


on hold reduced from 131 to 0

 

Increased


Promised Purchase Orders from 89% to 99%

Transition


completed in 4 weeks with no SLA issues

Process


replicated/expanded across all North American operations