Global Restaurant Chain


A leading global restaurant brand sought to drive a transformational improvement in its IT operational strategy and to establish a delivery model built on a foundation of intelligent automation. By deploying its FRIDA operational core, Softtek delivered a solution that dramatically enhanced the efficiency of IT teams as well as the satisfaction of business users.

Challenge

Improve root cause analysis
Manage service requests
Employee on-boarding/off-boarding
Vulnerability scan and mitigation
Server patching
Legacy application access

Solution

Operational Intelligence
Chatbots
FRIDA Core
Robotic Process Automation (RPA)

Results

Softtek’s FRIDA platform allowed the restaurant to deploy an automation strategy to fundamentally redefine its IT operations. Chat bots enhanced service request management; intelligent automation dramatically streamlined the onboarding process, and RPA capabilities improved access to legacy applications.

Automated


Alert Resolution – faster Mean Time to Detect and Mean Time to Resolve

 

Improved


Customer Satisfaction

 

Reduced


Onboarding from 5 days to less than 30 minutes with 0 errors

35%

Efficiency


Gain through automated ticketing

30%

Efficiency


Gain in access to legacy apps through RPA