Logistics Organization


A leading global provider of logistics, transportation and distribution services engaged Softtek to improve the quality of its IT services, reduce costs, improve support reliability and maintain and enhance infrastructure and applications environments. In addition, the customer required enhanced functionality to support the requirements of growing volumes of customers. 

Challenge

Reduce IT support costs without impacting service levels
Reliable 24x7 IT support
Improve mainframe and web-based applications
Enhance EDI and data interface functionality to support new customer needs

Solution

Replace customer on-site (USA) resources with Softtek nearshore and offshore teams
L1, L2 and L3 application and infrastructure support
Customized functionality not covered by third-party software for shipments, load creation customization, order tracking, financials and billing.
24x7 managed service for alerts monitoring
Integrated SLA-Based Solution

Results

Through its long-term partnership, Softtek has helped the business provide efficient and seamless service to its global customers. Softtek’s nearshore/offshore delivery model reduced costs without compromising service quality. The client also benefited from Softtek’s application development and support capabilities, which cost-effectively addressed the requirements of a complex, global logistics business.  

23%

Improvement


In productivity

+32

Applications


Developed & supported

+120

WebMethods


Interfaces developed & supported

Strengthening


Of 16-year partnership