Modernizing Mission-Critical Systems


A global airline committed to top-notch customer service engaged Softtek to modernize mission-critical systems, consolidate vendors and support rapid growth, while maintaining high levels of quality. The initiative involved consolidation of multiple IT vendors and deployment of automation tools and digital governance models.

Challenge

Strategic initiatives to sustain & continue international growth
Upgrade/modernization of two mission critical systems
Streamline the transition of legacy applications to the new system capabilities
Consolidate multiple IT vendors to one

Solution

Application and Process Transformation
Streamline the transition from legacy applications to the new system capabilities
Consolidate multiple IT vendors to one
Commercial systems
Customer-facing systems
Operations
Enterprise management systems
Transition
Consolidation of multiple vendors into one over 12 months - 6 months transition, 6 months steady state
Digital Governance, Change Management and Automation teams
Application Management
Support, QA, enhancements and analytics
Advanced application monitoring and code hardening
Comprehensive quality model w/test automation
Emergency incident response
24/7 global support

Results

Softtek’s solution allowed IT systems to support business growth, aligned services to the client’s operating model, enhanced productivity and service quality and enabled a higher degree of transparency and visibility across the enterprise.
50%

Decrease


In service requests due to automation

50%

Productivity


Gains

Integrated


Delivery = Development + Support

Transition


Completed ahead of schedule

70%


Savings per month