Softtek’s FRIDA platform allowed the restaurant to deploy an automation strategy to fundamentally redefine its IT operations. Chat bots enhanced service request management; intelligent automation dramatically streamlined the onboarding process, and RPA capabilities improved access to legacy applications.
Alert Resolution – faster Mean Time to Detect and Mean Time to Resolve
Onboarding from 5 days to less than 30 minutes with 0 errors
Gain through automated ticketing
Gain in access to legacy apps through RPA